This page combines the most common customer investigation steps into one practical sequence.
¶ Standard Workflow
- Find the vehicle.
- Open the vehicle overview and confirm it is the right one.
- Use live view if the event is ongoing.
- Use playback for recorded review.
- Open the Web Player when you need more precise inspection.
- Create or review reports and exports if documentation is needed.
- Contact Support if access, recordings, or generated reports are missing.
Diagram placeholder: investigation flow from vehicle search to live view, playback, reporting, and support
Screenshot placeholder: end-to-end investigation example in OEC
Capture these details as you work:
- vehicle number
- event date and time
- camera names or positions used
- exact timestamps worth saving
- whether the issue is operational, technical, or security-related
Use this simple rule set:
- use live view when the situation is happening now
- use playback when the event already happened
- use the web player when timing or camera comparison matters
- use reports when you need a shareable summary or formal follow-up
The most common things that slow an investigation down are:
- searching in the wrong customer or depot area
- reviewing the wrong time zone
- opening the wrong vehicle with a similar identifier
- assuming a missing report means missing footage
If the issue looks like a health, upload, or timing problem rather than a search mistake, continue to Status and Troubleshooting.
Escalate to support when:
- the vehicle cannot be found
- the expected recording window is missing
- cameras do not load even though the vehicle appears online
- reports are not created or do not appear in OEC