This page helps customer users interpret the most common status signals visible in OEC before escalating to support.
It is based on the legacy OEC topics for alarms, recordings, time errors, and unlinked devices, but rewritten as a practical customer troubleshooting guide.
When something looks wrong, start with these questions:
Diagram placeholder: troubleshooting decision tree for live view, playback, recording status, and support escalation
The legacy manual distinguishes between active alarms and old alarms.
Use that same mental model here:
When you review an alarm, capture:
Screenshot placeholder: active alarms and old alarms on the vehicle page
The legacy recordings page used a few simple status values that are still useful to understand:
Complete means the requested recording is availableUpload in progress means the transfer is still runningWaiting for vehicle usually means the vehicle has not yet delivered the requested materialThe result field may also show states such as:
No infoX minutesWeb player when the recording is ready to open thereScreenshot placeholder: recordings tab with status and result fields
A time error usually means there is a deviation between real time and the time reported by a device.
If the recording appears to be shifted, missing, or hard to line up with an event report, check whether a time error is visible before assuming the footage is gone.
Screenshot placeholder: time error list or device time deviation page
The legacy No holder view described devices or applications that were reporting without a clear connection to a vehicle.
For customer users, the practical takeaway is simple:
Include: