Use the Observit helpdesk for support questions, issue follow-up, feature requests, and general service inquiries.
Contact support when:
- you cannot sign in
- a vehicle, camera, or recording workflow is not behaving as expected
- you need help understanding a feature or report
- you want to follow up on an existing issue
If you already have a helpdesk account:
- Sign in to the support portal.
- Open
My tickets to see active and resolved cases.
- Open a ticket to review updates or add a reply.
- Close the ticket when the issue is resolved.
If you do not have an account:
- Select the option to submit a new ticket.
- Choose the correct department or support path for Observit.
- Enter your contact details and a clear description of the issue.
- Submit the request and wait for the confirmation email.
Screenshot placeholder: helpdesk portal home or new ticket form
Include:
- customer name
- vehicle number or fleet area
- date and time of the issue
- a short summary of what you expected and what happened instead
- screenshots or exported evidence if available
Attach updated screenshots when they help explain the issue, especially for:
- missing vehicles or missing menu options
- live view or playback errors
- incorrect timestamps or time zone confusion
- report generation failures
Screenshot placeholder: example ticket with issue summary and attachments
If your issue is related to permissions, include:
- your username
- the page or function you tried to access
- whether the access worked before
This helps separate an account issue from a product issue.
For access-related questions, it may also help to review Access and Roles before opening the ticket.