¶ Access and Roles
This page explains access in practical terms for customer users, customer administrators, installers, and partners working in OEC.
The exact role names may differ between environments, but the core idea is the same: users should only see the fleets, vehicles, and functions they need for their work.
The most common customer-facing user groups are:
- operators who need live view and playback
- customer administrators who manage local users or permissions
- partner users working on behalf of the customer
- installers who need limited access during rollout, testing, or handover
Your access in OEC may affect:
- which customer, depot, or fleet area you can see
- whether you can open live view
- whether you can use playback or the web player
- whether you can see reports or export-related options
- whether you can manage users or customer settings
Diagram placeholder: access scope model showing operator, customer admin, installer, and partner roles
Screenshot placeholder: user menu, role overview, or customer scope selector in OEC
Use these principles when requesting or assigning access:
- give access to the smallest fleet area that still supports the work
- separate everyday operators from admin-level users
- avoid giving installer or partner accounts broader access than needed after handover
- review temporary access after rollout, incident support, or project work ends
If your environment allows local administration, make sure:
- the user is placed in the correct customer or depot scope
- the user can reach the workflows they actually need
- access is tested with a normal sign-in before the request is closed
If your environment does not expose customer-side user management, contact Observit support or your internal service owner.
Screenshot placeholder: customer-side user administration or invite flow if available
Installer and partner users often need short-term access for:
- commissioning and handover
- validating camera coverage
- testing playback after installation work
- supporting a customer investigation or service request
Once the work is done, confirm whether that access should remain, be reduced, or be removed.
Your access may be incomplete or incorrect if:
- the expected customer or depot is missing
- you cannot find vehicles you should normally see
- live view or playback options are missing for the right vehicle
- reports are available to others but not to you
- menus shown in training are missing in your account
Include:
- full name and email address
- organization and customer name
- required fleet area, depot, or customer scope
- which workflows are needed, such as live view, playback, reports, or administration
- whether the access is temporary or permanent