This page defines which parts of the legacy OEC manual should remain customer-facing and which parts should move into internal operations.
These areas should stay in the customer manual:
- login and first access
- language and time settings
- main view and fleet overview
- vehicle workflows such as live view, playback, and reports
- customer administration and user management
- support contact guidance
These areas should be reviewed as internal-first unless a customer performs them directly:
- service setup and installation
- application deployment
- device onboarding and remote access tooling
- provisioning and configuration ownership
- operational diagnostics and maintenance procedures
- partner-specific administration steps
¶ Customer guide candidates
OverviewEnterprise Center- customer-safe parts of
How to
Support
¶ Internal guide candidates
- most of
Setup & Installation
- service-specific deployment content under
Applications and services
- support engineering procedures hidden inside older how-to pages
- Access and Provisioning
- Customer onboarding
- Fleet configuration and policy setup
- Installation and deployment references
- Diagnostics and troubleshooting
- Service ownership and escalation paths
The next internal OEC pages to create are:
- Fleet onboarding checklist
- Vehicle and device troubleshooting
- Investigation support workflow
- Escalation and handoff notes